1916 Privacy Policy — Data Protection for Malaysian Users
This Privacy Policy explains how the 1916 platform collects, uses, stores, and protects the personal information of Malaysian users. Please read this document carefully to understand your rights and how we handle your data.
What Information Do We Collect from Users?
The 1916 platform collects several categories of information from users to ensure our services operate properly and securely. This information is collected transparently and solely for the purposes set out in this Privacy Policy.
Account Information
During registration, we collect your full name, Malaysian mobile number, date of birth, and local bank account details. This information is required for identity verification, processing transactions in MYR (RM), and account-related communications.
Device & Browser Information
We automatically log device type, operating system, browser type, IP address, and time zone when you access the platform. This technical information is used to detect suspicious login attempts and ensure the platform functions correctly across all devices.
Platform Usage Data
We record pages visited, session duration, markets viewed, and in-platform actions. This data is analysed in aggregate to improve the user experience and is not used to identify any individual specifically.
How Is Your Information Used?
Account Operations & Transactions
Your personal information is used to create and manage your 1916 account, process deposits and withdrawals in MYR via FPX and DuitNow, verify your identity during KYC, send transaction notifications, and provide an account activity history you can review at any time.
Security & Fraud Prevention
Login data, device information, and usage patterns are continuously analysed to detect suspicious activity, unauthorised access attempts, and potential fraud. This protects your account from unauthorised access and ensures a secure platform environment for all users.
Service Improvement
Aggregated usage data is analysed to understand how users interact with the platform, identify areas for improvement, and develop new features better suited to the needs of Malaysian users. This analysis does not identify any individual directly.
Support Communications
Your registered phone number and email are used to send verification OTPs, security notifications, important policy updates, and responses to support enquiries. You can update your communication preferences through your account settings.
Cookies & Tracking Technologies — How Do They Work?
The 1916 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you access our platform.
Session cookies is used to maintain your login state during an active session. This cookie is automatically deleted when you close your browser or log out of your account.
Preference cookies saves your preferred language and display settings so you do not have to reconfigure them each time you visit the platform. These cookies do not contain any sensitive information.
Analytics cookies help us understand aggregate usage patterns — such as the most frequently visited pages and common navigation paths. This data is not linked to the identity of any individual user.
You can control or block cookies through your browser settings. However, blocking session cookies may affect core platform functions such as the ability to stay logged in.
1916 does not use third-party cookies for targeted advertising or sell user behaviour data to any external advertisers.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal data of 1916 users is stored on servers protected with industry-standard SSL encryption. Access to these databases is strictly limited to staff who require it for operational purposes, and all access is logged for internal audit purposes.
Financial transaction data is stored with additional encryption on top of the standard SSL layer. User passwords are never stored in plain text — they are processed using a one-way hashing algorithm that cannot be reversed or decrypted by us.
Data retention periods depend on the type of information: active account data is retained for as long as the account remains active; transaction data is retained for seven years in accordance with financial compliance requirements; session log data is retained for ninety days.
Third-Party Sharing
1916 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Approved payment processors (FPX, DuitNow) to facilitate transactions in MYR
- Malaysian authorities where required by court order or applicable law
- Technical service providers bound by strict confidentiality agreements
- Any other party only with your explicit consent
Your Rights as a User & How to Contact Us
You may request a copy of the personal information we hold about you at any time. Submit your request via our support email and it will be processed within fourteen business days. We will provide the information in a readable format.
If any personal information in your records is inaccurate, you have the right to request a correction. Log in to your 1916 account and go to your profile settings to update basic details, or contact our support team for corrections that require document verification.
You may request account closure and deletion of your personal data. This is subject to the condition that there is no active balance in the account and all financial obligations have been settled. Transaction data may need to be retained for a legally prescribed period.
Policy Updates & How to Contact Us
1916 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices or legal requirements. The latest version will always be available on this page with the update date indicated. Continued use of the platform after any changes constitutes acceptance of the updated policy. For enquiries regarding your data privacy, information changes, or deletion requests, please contact our team:
Privacy support email:
Response time:
Within 14 business days for data requests
For general enquiries about the platform, check the FAQ section us first.
Your Data is Safe with 1916
We are committed to protecting the privacy of every Malaysian user. Register an account with confidence or log in to continue your safe and transparent entertainment experience.