1916 FAQ — Quick Answers for Malaysian Users
The 1916 platform has put together this FAQ page to help you make the most of everything available — from account registration and MYR deposits to game options, account security, and customer support.
All answers below are written to be clear and concise. If you can't find what you're looking for, reach out to the 1916 support team directly at [email protected].
10+ Questions Answered
Malay Interface
Account Security
MYR Payments
How to Register an Account
Login & Password
Mobile Access
Deposit & Withdrawal MYR
Game Types
Account Security
Customer Support
How to Register an Account
Login & Password
Mobile Access
Deposit & Withdrawal MYR
Game Types
Account Security
Customer Support
Everything You Need to Know About the 1916 Platform
Click on any question to expand the full answer.
Visit the page Register and fill in your basic details — full name, an active Malaysian phone number, and date of birth. Then create a strong password and verify your phone number via the OTP sent to you. The whole process takes under three minutes and registration is completely free.
The minimum age to register and use the 1916 platform is 18. All accounts are subject to identity verification upon registration. Any account found to belong to an underage user will be terminated immediately.
On the Log In, there is a "Forgot Password" option. Click the link, enter your registered phone number, and an OTP will be sent to you. Once verified, you can set a new password straight away. The whole process typically takes under five minutes.
Yes, the 1916 platform is fully optimised for mobile devices, including Android and iOS. All features are accessible via your mobile browser with no additional software required. For the best experience, make sure your browser is updated to the latest version. App download information is available on the Download the App.
1916 offers a wide range of entertainment categories including Malaysian lottery, live matches covering football and international sports, cricket with markets across major Asian and world leagues, and esports featuring popular competitive titles. All categories are accessible with a single 1916 account.
1916 accepts deposits via local Malaysian payment methods including FPX (Online Banking), DuitNow, and direct bank transfer. All transactions are processed in MYR and are typically credited to your account within minutes. There are no hidden fees for deposits.
Withdrawal requests on the 1916 platform are typically processed within one to three business days, depending on your bank. Withdrawals are made in MYR directly to your registered bank account. Make sure your banking details are accurate and up to date to avoid any delays.
Yes, minimum deposit limits apply for each payment method. The exact amounts can be checked on the deposit page within your account after logging in. To support responsible gaming, 1916 also lets you set your own daily or monthly deposit limits based on your personal budget.
Use a strong, unique password that isn't shared with any other account. Never share your login details with anyone, including support staff. Enable two-factor authentication where available and always log out from shared devices. If you notice any suspicious activity on your account, contact 1916 support immediately.
Yes, the 1916 platform is designed specifically for Malaysian users, with the interface and content available in Bahasa Melayu. All information — including game terms, guides, and important notices — is presented in language that's easy for local users to understand, ensuring a comfortable and clear experience for all our members.
The 1916 support team can be reached by email at [email protected]. Support hours are Monday to Sunday, 9 AM to 11 PM Malaysian time. For urgent account or transaction issues, include your account number in your email so our team can assist you faster.
No. Each user is only permitted to hold one active account on the 1916 platform. Registering multiple accounts — whether using the same or different information — is strictly prohibited and may result in all associated accounts being terminated. If you're having trouble with your existing account, contact our support team for assistance.
Can't Find What You're Looking For?
Contact the 1916 support team or register an account now to start enjoying the best sports and lottery entertainment in Malaysia.