1916 Responsible Gaming — Play Smart & Safe
At 1916, user well-being is our priority. Online entertainment should bring enjoyment, not stress. This page provides guidance and tools to help you play responsibly, wisely, and in control.
1916's Commitment to Healthy Gaming
1916 believes online entertainment should be an enjoyable, controlled activity — not a source of financial stress or personal hardship. We are committed to providing a safe, responsible gaming environment that supports the well-being of every Malaysian user.
Responsible gaming is more than just a slogan — it is at the core of how we run our platform. We provide a range of self-control tools, educate users on the risks of excessive gaming, and ensure that help resources are always easy to find.
If at any point you feel that gaming is starting to affect your daily life, personal relationships, or finances, we encourage you to use the control tools we provide or seek professional help — there is no shame in doing so.
Recognise the Signs of Risky Gaming Behaviour
Early awareness is the first step to staying in control. Check whether you're showing any of the following signs.
Emotional & Behavioural Signs
- Feeling anxious or irritable when not playing
- Hiding gaming activity from family or friends
- Playing to escape problems or negative feelings
- Feeling compelled to chase losses by continuing to play
- Unable to stop even when you intend to
Financial & Time Warning Signs
- Spending beyond the limits you set for yourself
- Using money meant for bills or daily necessities to play
- Borrowing money to fund gaming activity
- Spending far more time playing than originally planned
- Neglecting work, family, or social responsibilities because of gaming
If you identify three or more of the above signs in yourself, we encourage you to pause, use the self-control tools we provide, and consider seeking professional support. Acknowledging a problem is a sign of strength, not weakness.
How to Set Time Limits, Budgets & Self-Controls
Set a daily playtime limit through your account settings before starting a session. Stick to that limit even when you are winning — a well-planned session is always more enjoyable than an uncontrolled one. Once your time limit is reached, log out and do something else.
Decide on the maximum amount in MYR (RM) you're comfortable spending on gaming each week or month before you start. Think of it as an entertainment cost — like a movie ticket or a dinner out. Never play with money set aside for your essential needs.
If you need a break from the platform, you can request a cooling-off period through the 1916 support team. For more serious needs, self-exclusion is available, where your account will be blocked for a duration of your choosing. Contact [email protected] for immediate assistance.
Minor Protection — A Shared Responsibility
1916 strictly enforces a minimum age of 18 for all users. The registration process requires identity verification to ensure only adults can access our services. We have zero tolerance for any attempt to circumvent this age requirement.
If you discover a child or teenager accessing the 1916 platform without permission, please contact our support team immediately so action can be taken to protect them.
Guide for Parents & Guardians
- Make sure any devices used by children have parental controls configured
- Do not share your 1916 account login details with other family members
- Log out of your account after every session, especially on shared devices
- Have open conversations with your children about the risks of gambling
- Use parental control software at the operating system level to restrict access to entertainment sites
Maintaining Life Balance & Professional Support Resources
Tips for Maintaining a Healthy Balance
Online gaming should be a small part of a balanced lifestyle, not the main focus. Here are some practices we recommend:
- Set specific days each week where you don't play at all
- Make sure hobbies, sports, and social activities remain a priority in your daily schedule
- Don't play when you're stressed, angry, sad, or in an emotionally unstable state
- Review your account statements regularly to monitor your spending patterns
- Remember that gaming outcomes are unpredictable — never rely on them as a source of income
Where to Find Professional Help
If you or someone you know needs help with a gambling problem, there are professional organisations in Malaysia ready to assist — confidentially and without judgment:
- Talian Kasih (Department of Social Welfare Malaysia): 15999 — counselling and social support services
- Befrienders Kuala Lumpur: Emotional and crisis support available any time
- Institut Kesihatan Mental Hospital Bahagia Ulu Kinta: Psychiatric and addiction specialist services
You can also reach the 1916 support team at [email protected] for guidance on using self-control tools or to request a temporary account suspension.
You're Not Alone — 1916 Is Always Here for You
If you have questions about self-control tools or need help setting account limits, the 1916 support team is here to help. You can also check our FAQ section for quick answers.